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About returns

We do not accept returns for personal reasons. Please check carefully before making a reservation or placing an order.

In the unlikely event that the product is defective, please contact us within 7 days of receipt of the product.
After 7 days, you are no longer eligible for support in any case.

About Cancellation

As a rule, we do not accept cancellations of orders. Please check the details of your order, including payment method and quantity, before placing your order.
payment method

Convenience store settlement（Only in Japan)

Convenience store settlement
Family Mart
Lawson
Seicomart
Daily Yamazaki
Ministop

* The transfer fee will be borne by the customer.
A fee of 190 yen will be charged.

Bank transfer (Only in Japan)

SUMITOMO MITSUI BANKING CORPORATION
* The transfer fee will be borne by the customer.
Thank you for your understanding.

Electronic payment

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About delivery method and shipping fee

EMS/ YAMATO international parcel delivery

The shipping cost will vary depending on the total weight of your order. In the lightest category, the shipping cost is 3,000 yen. In the next category, the shipping cost is 4,800 yen. In the heaviest category, the shipping cost is 9,000 yen.

Individual shipping charges may apply depending on the product, please check the product page for details.

If you do not receive your order within one week of shipping, we will resend it to you by cash on delivery. Please note that the amount of money may vary depending on the region.
　
Resend fee

If you do not receive your order within one week of shipping, we will resend it to you by cash on delivery. Please note that the amount of money may vary depending on the region.

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